Credit Controller
Esholt (BD17 7RH)
Full time (hybrid)
Competitive Salary
We are seeking a detail-oriented and proactive Credit Controller to manage the collection of outstanding debts and ensure timely payments from customers, including Eye and Hearing Care clients and the NHS. The successful candidate will play a crucial role in maintaining cash flow, minimising credit risk, and building strong customer relationships. This role requires excellent communication, negotiation, and problem-solving skills, with a strong understanding of credit control processes. This is a new role as traditionally these tasks have been undertaken in practice.
In this pivotal position, you will help maintain strong cash flow, minimise credit risk, and build lasting relationships with our customers. The successful candidate will need to demonstrate excellent communication, negotiation, and problem-solving skills, along with a strong understanding of credit control processes.
Key Responsibilities:
• Proactively chase outstanding debts via phone, email, and written correspondence.
• Maintain accurate records of all collection activities and customer communications.
• Resolve payment discrepancies, queries, and disputes promptly and professionally.
• Collaborate with internal departments and practice stores to ensure accurate invoicing and account reconciliation.
• Monitor aged debt reports and take the necessary actions to reduce outstanding balances.
• Foster strong customer relationships to ensure smoother payment processes.
• Ensure compliance with company credit policies and procedures.
• Assist with month-end reporting and cash flow forecasting related to debt collection.
• Support continuous process improvements to enhance credit control operations.
Skills & Experience Required:
• Previous experience in credit control or accounts receivable.
• Strong understanding of credit management and collection techniques.
• Excellent communication and negotiation skills.
• Ability to build and maintain professional relationships with key stakeholders.
• Proficiency in Microsoft Office, especially Excel, and experience with accounting/ERP systems.
• Ability to work under pressure and manage multiple tasks effectively.
• A proactive, results-driven approach to debt collection.
Desirable Qualifications:
• AAT, CICM, or relevant financial qualifications are advantageous but not essential.
• Experience using credit management software or financial portals.
As an integral member of the team, we will provide our Credit Controller with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your professional development, and your personal wellbeing. We will also provide a wide range of benefits, including:
• The opportunity to work for a 1-Star Best Companies accredited organisation, demonstrating our commitment to truly engaging all our team members.
• An additional day’s holiday for your birthday each year.
• Company pension scheme.
• Cycle to work scheme.
• Simply Health Medical Insurance.
• Staff discounts (including an annual £350 voucher to spend on a pair of glasses or sunglasses after your probation).
• Friends and family discounts (eye-tests; glasses; sunglasses & hearing tests).
Join a dedicated team in an industry that prioritises both customer care and professional growth. Apply today to take the next step in your career with Bayfields Opticians & Audiologists!
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