Money Back Guarantee.
Be Assured with our 60-Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60-Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
What Does the Be Assured Money Back Guarantee Cover?
Prescription Glasses
60-Day Money Back Promise – Not quite right? We’ll exchange or refund your glasses within 60 days.
2 Years Free Aftercare – Free adjustments, cleaning, and comprehensive advice at any of our practices.
Hearing Aids
7-Day Trial at Home - Take your hearing aids for a no-obligation test drive.
60-Day Money Back Guarantee - Full refund if you’re not happy. No questions asked.
Lifetime Support - Regular check-ins, adjustments, and hearing health reviews.
Here’s what you need to know:
- You have 60 days to return prescription glasses (from date of order) or hearing aids (from date of collection) if you’re not happy for any reason.
- We’ll help you find a more suitable alternative – and if we can’t, we’ll offer a full refund.
- All returned items must be in undamaged condition and you’ll need to show your proof of purchase.
- The guarantee applies to all prescription eyewear, including where multiple pairs have been purchased as part of a special offer.
- The guarantee applies to hearing aids, accessories and batteries. Your rights to obtain a refund or repair of your hearing solution in the event of you being supplied with a faulty hearing solution are not restricted.
- If you choose a replacement that’s more expensive, you’ll just pay the difference. If it’s less expensive, we’ll refund the difference.
- This guarantee does not include Contact lenses, Non-prescription sunglasses, Optical solutions, drops or accessories, Accidental damage or loss.
Please note: Bayfields Opticians and Audiologists reserve the right to amend or withdraw this guarantee at any time. Your statutory rights are not affected.
For eyes and ears, we’ve got your back.